Returns Policy
At Lime Splice Australia, we want you to be happy with your purchase.
If you are not completely satisfied, you may return eligible items within 14 days of purchase for a refund, exchange, or store credit, subject to the conditions below.
Return Conditions
Items must be returned within 14 days of the purchase date.
Products must be unused, unopened, and in their original packaging.
Proof of purchase is required.
Return postage costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.
Retail Orders Only
This Returns Policy applies to retail purchases only. Wholesale orders are supplied under separate wholesale trading terms and are generally not eligible for return, refund, or exchange unless the goods are faulty, damaged in transit, or supplied incorrectly.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement, refund, or exchange as appropriate.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
Natural soaps and personal care products that have been opened or used.
Customised or personalised products.
Clearance or sale items (unless faulty).
How to Request a Return
Please contact us with your order number and details of the item you wish to return. We will provide return instructions and assist you with the process.
Once your return has been received and inspected, any approved refund will be processed to the original payment method.
Contact email: admin@limesplice.com Subject: Goods to return
Lime Splice Australia reserves the right to refuse returns that do not meet the above conditions.
