Returns Policy
At Lime Splice Australia, we want you to be happy with your purchase.
If you are not completely satisfied, you may return eligible items within 14 days of purchase for a refund, exchange, or store credit, subject to the conditions below.
Return Conditions
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Items must be returned within 14 days of the purchase date.
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Products must be unused, unopened, and in their original packaging.
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Proof of purchase is required.
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Return postage costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.
Retail Orders Only
This Returns Policy applies to retail purchases only. Wholesale orders are supplied under separate wholesale trading terms and are generally not eligible for return, refund, or exchange unless the goods are faulty, damaged in transit, or supplied incorrectly.
Wholesale Orders
Wholesale orders and discounted stock we do not offer a refund. These sales are purchased with large discounts.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement, refund, or exchange as appropriate.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
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Natural soaps and personal care products that have been opened or used.
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Customised or personalised products.
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Clearance or sale items (unless faulty).
How to Request a Return
Please contact us with your order number and details of the item you wish to return. We will provide return instructions and assist you with the process.
Once your return has been received and inspected, any approved refund will be processed to the original payment method.
Email us: admin@limesplice.com. Subject: Return item
Lime Splice Australia reserves the right to refuse returns that do not meet the above conditions.
At Lime Splice Australia, we aim to dispatch your order as quickly as possible.
Order Processing
All orders are carefully packed and prepared for dispatch on the same business day payment is received. Orders received outside business hours, on weekends, or public holidays will be processed on the next business day.
Shipping Methods
We use trusted delivery partners including:
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Australia Post
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Selected courier services
The most suitable carrier will be chosen based on your location and the size of your order.
Delivery Timeframes
Most Australian addresses can expect delivery within 2–7 business days from dispatch. Please note that delivery times may vary depending on your location, seasonal demand, weather events, and carrier delays.
Tracking Information
Once your order has been dispatched, tracking details will be sent to the email address provided during checkout. You can use this information to monitor your parcel's progress.
Delivery Delays
While we make every effort to ensure prompt delivery, Lime Splice Australia is not responsible for delays caused by Australia Post, courier companies, customs processing, weather events, or other circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address and contact details are correct when placing your order. Additional shipping charges may apply if an order needs to be redirected or resent due to incorrect information being supplied.
Contact Us
If you have any questions regarding your shipment, please contact us and we will be happy to assist.
Email: admin@limesplice.com. Subject: Shipping / Deliveries