Terms & Conditions
Customer Care
At Lime Splice Australia, customer satisfaction is our priority. We are committed to providing quality products, reliable service, and a positive shopping experience from start to finish.
Our Commitment to You
-
Friendly and responsive customer service
-
Fast order processing and dispatch
-
Quality products carefully checked before shipping
-
Secure online shopping
-
Clear and honest communication
-
Prompt resolution of any issues or concerns
Product Information
We strive to provide accurate product descriptions, images, dimensions, and specifications. If you require additional information before placing an order, please contact us and we will be happy to assist.
Order Support
If you have questions regarding your order, shipping, returns, or product availability, please contact us with your order number and details of your enquiry.
Wholesale Customers
We value our wholesale partners and aim to review wholesale applications within 24 hours. Our team is available to assist with product information, pricing, and stock availability.
Feedback
We welcome your feedback as it helps us improve our products and services. If there is anything we can do better, please let us know.
Contact Us
For customer service enquiries, please contact us via our Contact Page. We aim to respond to all enquiries as quickly as possible and typically within one business day.
Thank you for supporting Lime Splice Australia and Wild Essence Natural Soap. We appreciate your business and look forward to serving you.
Contact us: admin@limesplice.com
Privacy & Safety
At Lime Splice Australia, we value your privacy and are committed to protecting your personal information. We take reasonable steps to ensure your information is handled securely and responsibly.
Information We Collect
When you place an order, submit an enquiry, or apply for a wholesale account, we may collect information including:
-
Name
-
Email address
-
Phone number
-
Billing and shipping address
-
Business details (for wholesale applications)
-
Order and transaction information
-
How We Use Your Information
Your information may be used to:
-
Process and fulfil orders
-
Provide customer support
-
Communicate order updates and tracking information
-
Respond to enquiries
-
Assess wholesale applications
-
Improve our products, services, and website experience
We will only use your information for legitimate business purposes and in accordance with applicable privacy laws.
Information Security
We take reasonable precautions to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. Payment transactions are processed through secure third-party payment providers and we do not store your payment card details.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
Your information may be shared with trusted service providers where necessary to:
-
Process payments
-
Deliver orders via Australia Post or courier services
-
Operate and maintain our website
These providers are only given the information required to perform their services.
Cookies
Our website may use cookies and similar technologies to improve website performance, analyse visitor activity, and enhance your shopping experience.
Marketing Communications
If you subscribe to our newsletter or marketing updates, you may receive promotional emails from time to time. You may unsubscribe at any time using the link provided in those communications.
Access to Your Information
You may request access to, correction of, or removal of your personal information by contacting us.
Safety Commitment
We are committed to providing products that meet applicable Australian standards and quality expectations. Product descriptions, ingredients, dimensions, and specifications are provided as accurately as possible to help customers make informed purchasing decisions.
Contact Us
If you have any questions regarding this Privacy & Safety Policy or how your information is handled, please contact us through our Contact Page.
By using this website, you agree to the terms outlined in this Privacy & Safety Policy.
Wholesale Inquiries
At Lime Splice Australia, we are proud to support retailers, gift shops, florists, pharmacies, schools, market vendors, and fundraising groups throughout Australia. Our wholesale program offers access to a unique range of quality products, including organza ribbons, organza gift bags, gifts for special occasions, and Wild Essence handcrafted natural soaps.
We are committed to building long-term relationships with our wholesale customers through competitive pricing, reliable service, and fast order processing. Wholesale applications are typically reviewed within 24 hours, and approved customers receive access to wholesale pricing and exclusive product offerings designed to help their businesses grow.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments
- Trading Accounts for approved buyers