Shipping Policy

At Lime Splice Australia, we aim to dispatch your order as quickly as possible.

Order Processing

All orders are carefully packed and prepared for dispatch on the same business day payment is received. Orders received outside business hours, on weekends, or public holidays will be processed on the next business day.

Shipping Methods

We use trusted delivery partners including:

• Australia Post

• Selected courier services

The most suitable carrier will be chosen based on your location and the size of your order.

Delivery Timeframes

Most Australian addresses can expect delivery within 2–7 business days from dispatch. Please note that delivery times may vary depending on your location, seasonal demand, weather events, and carrier delays.

Tracking Information

Once your order has been dispatched, tracking details will be sent to the email address provided during checkout. You can use this information to monitor your parcel's progress.

Delivery Delays

While we make every effort to ensure prompt delivery, Lime Splice Australia is not responsible for delays caused by Australia Post, courier companies, customs processing, weather events, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct when placing your order. Additional shipping charges may apply if an order needs to be redirected or resent due to incorrect information being supplied.

Contact Us

If you have any questions regarding your shipment, please contact us and we will be happy to assist. Contact: admin@limesplice.com. Subject Shipping / Delivery inquiry

Returns Policy

At Lime Splice Australia, we want you to be happy with your purchase.

If you are not completely satisfied, you may return eligible items within 14 days of purchase for a refund, exchange, or store credit, subject to the conditions below.

Return Conditions

• Items must be returned within 14 days of the purchase date.

• Products must be unused, unopened, and in their original packaging.

• Proof of purchase is required.

• Return postage costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.

Retail Orders Only

This Returns Policy applies to retail purchases only. Wholesale orders are supplied under separate wholesale trading terms and are generally not eligible for return, refund, or exchange unless the goods are faulty, damaged in transit, or supplied incorrectly.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement, refund, or exchange as appropriate.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

• Natural soaps and personal care products that have been opened or used.

• Customised or personalised products.

• Clearance or sale items (unless faulty).

How to Request a Return

Please contact us with your order number and details of the item you wish to return. We will provide return instructions and assist you with the process.

Once your return has been received and inspected, any approved refund will be processed to the original payment method.

Contact email: admin@limesplice.com Subject: Goods to return

Lime Splice Australia reserves the right to refuse returns that do not meet the above conditions.

Wholesale Enquiries

Thank you for your interest in becoming a Lime Splice Australia wholesale partner.

We welcome enquiries from:

• Gift shops and boutiques

• Florists

• Pharmacies

• Tourist and souvenir stores

• Schools and fundraising groups

• Market retailers

• Online retailers

• Corporate gift suppliers

Our wholesale range includes organza gift bags, organza ribbon, gifts for school fundraising stalls, and Wild Essence handcrafted natural soaps.

Applying for a Wholesale Account - https://www.limesplice.com/wholesale

To apply, please complete our Wholesale Application Form and provide:

• Business Name

• Contact Name

• Business Address

• Contact Phone Number

Approval Process

Wholesale applications are typically reviewed within 24 hours. Once approved, you will receive access to wholesale pricing and ordering information.

Minimum Orders

Minimum order requirements may apply to selected product ranges. Details will be provided upon approval.

Need Assistance?

If you have any questions regarding wholesale pricing, product availability, or becoming a stockist, please contact us. We look forward to working with you and helping your business grow. Contact: admin@limesplice.com. Subject: Wholesale Inquiry